Privacy Policy
Last updated: 30 August 2026
Vanilla Wind Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains what information we collect through this website, why we collect it, how it is used and the rights you have in relation to your personal information.
Who we are
This website is operated by Vanilla Wind Ltd.
Company number: 11531602
Registered office: 6 Dbs Accountants, Cambridge Road Industrial Estate, Milton, Cambridge, England, CB24 6AZ
For any questions about this privacy policy or how your personal information is used, please contact:
Email:info@vanillawind.com
Information we collect
We may collect personal information when you:
contact us through the website
purchase an artwork
subscribe to the From the Studio newsletter
enquire about or book art classes
otherwise communicate with us
This may include your name, email address, telephone number, billing and delivery address, order details, messages you send to us, and information needed to arrange art classes or respond to your enquiry.
We may also collect technical information about how visitors use the website through cookies and website analytics.
How we use your information
We use personal information to:
respond to enquiries and messages
process and fulfil artwork purchases
arrange delivery or collection of artwork
manage enquiries and bookings for art classes
send the From the Studio newsletter where you have chosen to subscribe
keep appropriate business and accounting records
maintain, secure and improve the website
Our lawful bases for using your information
Depending on the circumstances, we rely on:
Contract – where information is needed to process an order, arrange delivery, or provide a service you have requested.
Legitimate interests – where it is necessary to respond to enquiries, administer the business, maintain records, protect the website or understand how the website is used, provided those interests do not override your rights.
Consent – where you choose to subscribe to the From the Studio newsletter or consent to non-essential cookies.
Legal obligation – where we need to retain or process information to comply with tax, accounting or other legal requirements.
Newsletter and Mailchimp
If you subscribe to From the Studio, your name and/or email address will be processed through Mailchimp, which we use to manage and send our newsletter.
We will only send you newsletter emails where we have an appropriate lawful basis to do so. You can unsubscribe at any time by using the unsubscribe link included in each newsletter.
Purchases and Stripe
Payments made through this website are processed by Stripe.
Stripe processes payment information required to complete your purchase. Vanilla Wind Ltd does not receive or store your full payment-card details.
Squarespace
This website is hosted and operated using Squarespace. Squarespace may process information about website visitors, form submissions, customer orders and website usage as part of providing its services.
Cookies and analytics
This website uses cookies that are necessary for functions such as the shopping cart, checkout and general website operation. It may also use analytics or performance cookies to help understand how visitors use the site.
Where required, non-essential cookies will only be used after you have given your consent through the cookie banner.
Who we share your information with
We only share personal information where necessary to operate the website and provide our services.
This may include:
Squarespace – website hosting and ecommerce services
Stripe – payment processing
Mailchimp – newsletter management and delivery
delivery or courier companies where required to deliver an artwork
professional advisers such as accountants, where necessary
public authorities where disclosure is required by law
We do not sell your personal information.
International transfers
Some of the services we use, including Squarespace, Mailchimp and Stripe, may process information outside the United Kingdom.
Where personal information is transferred internationally, we rely on the safeguards provided by those service providers and applicable data-protection mechanisms.
How long we keep your information
We only keep personal information for as long as it is needed for the purpose for which it was collected.
As a general guide:
contact enquiries are normally kept only for as long as needed to deal with the enquiry and any follow-up
newsletter information is kept until you unsubscribe or ask us to remove it
information relating to purchases and financial transactions may be kept for up to six years, or longer where legally required
art-class information is kept for as long as needed to manage the classes and any related legal or accounting obligations
Your rights
Depending on the circumstances, you may have the right to:
ask for a copy of the personal information we hold about you
ask us to correct inaccurate information
ask us to delete your information
ask us to restrict how your information is used
object to certain uses of your information
receive or transfer certain information in a portable format
withdraw your consent at any time where we rely on consent
To exercise any of these rights, contact info@vanillawind.com.
Marketing
You can unsubscribe from From the Studio at any time by clicking the unsubscribe link in any newsletter or by contacting info@vanillawind.com.
You have the right to object to the use of your personal information for direct marketing at any time.
Complaints
If you have a concern about how your personal information has been handled, please contact us first at info@vanillawind.com and we will try to resolve it.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to the website, our services or legal requirements. The date at the top of this page will show when it was last updated.